Frequently Asked Questions

Cognetra Brain is an enterprise-grade blockchain-based data integrity and verification platform. We help organizations verify the authenticity and integrity of critical data using immutable blockchain records, ensuring transparency, compliance, and security.

Blockchain verification uses cryptographic hashing to create unique fingerprints of data. When data is submitted to our platform:

• Data is hashed using SHA-256 algorithm
• Hash is recorded on the blockchain
• Multiple nodes verify and confirm the record
• Record becomes immutable and permanently stored
• Can be verified anytime against the original hash

This process ensures data hasn't been altered and provides proof of authenticity.

Cognetra Brain is ideal for any organization requiring data integrity verification, including:

• Healthcare providers (patient records, medical data)
• Financial institutions (transactions, audit trails)
• Legal firms (document authentication)
• Supply chain companies (product tracking)
• Government agencies (regulatory compliance)
• Any enterprise with critical data requiring immutable verification

Yes. We implement enterprise-grade security measures including:

• AES-256 encryption for data in transit and at rest
• Multi-factor authentication for account access
• Role-based access controls (RBAC)
• Regular security audits and penetration testing
• Compliance with ISO 27001, SOC 2 Type II standards
• Immutable blockchain records prevent tampering

Yes, we are fully GDPR compliant. We provide:

• Data processing agreements (DPA)
• Right to erasure support (with immutability considerations)
• Data portability features
• Privacy by design principles
• Regular compliance assessments

Organizations should consult with legal teams on blockchain immutability vs. erasure rights requirements.

We support 45+ compliance standards including:

• ISO 27001 (Information Security)
• SOC 2 Type II (Service Organization Controls)
• GDPR (Data Protection)
• HIPAA (Healthcare)
• PCI DSS (Payment Card Industry)
• FINRA (Financial Industry)
• And many more...

Contact our compliance team for specific requirements.

We support verification for virtually any file type:

• Structured: JSON, XML, CSV, Database records
• Documents: PDF, DOCX, TXT, images
• Media: Audio, video files
• Binary: Any binary data
• Custom formats: Any proprietary formats

Files up to 100GB are supported for single records.

Verification speed depends on operation type:

• Validation: Up to 5,000 records/second
• Blockchain recording: Sub-second for individual records
• Ledger search: <100ms for 50M+ records
• Proof verification: Instantaneous

Enterprise plans get dedicated resources for optimal performance.

Yes! We provide multiple integration options:

• REST API with comprehensive endpoints
• SDKs for Python, JavaScript, Java, Go, Ruby
• WebSocket for real-time updates
• Pre-built connectors for popular platforms
• Custom middleware development support
• Enterprise support for legacy system integration

Our integration team can assist with custom deployments.

Uptime guarantees depend on your plan:

• Startup Plan: 99.5% uptime SLA
• Professional Plan: 99.9% uptime SLA
• Enterprise Plan: 99.99% uptime SLA

We maintain redundant infrastructure across multiple regions with automatic failover.

Startup ($499/month): 1M records, 5 API keys, community support, basic analytics

Professional ($1,999/month): 10M records, 20 API keys, priority support, advanced analytics, custom integration

Enterprise (Custom): Unlimited records, unlimited API keys, 24/7 support, dedicated infrastructure, custom SLA

All plans include real-time verification, API access, and compliance reporting.

Yes! We offer a 14-day free trial for Professional and Enterprise plans. No credit card required. You'll get full access to platform features including:

• Complete API access
• Data validation and verification
• Ledger explorer access
• Dashboard and analytics
• Priority support during trial

Start your free trial today

We provide multiple support channels:

• Startup: Email support, community forum
• Professional: Priority email, Slack channel, business hours phone
• Enterprise: 24/7 phone, dedicated account manager, on-call engineers
• All plans: Knowledge base, documentation, API reference

Response times: Enterprise <1 hour, Professional 4 hours, Startup <24 hours

Yes, you can upgrade or downgrade at any time. Changes take effect on the next billing cycle with prorated adjustments. For mid-cycle upgrades, you'll only pay the difference.

Contact our sales team for custom arrangements or volume discounts.